This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, credit card information or other details to help you with your experience.
We collect information from you when you register on our site, place an order, fill out a form or enter information on our site.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
We use an SSL certificate All of our credit card processing is done by PayPal off of our site, on their secure servers
We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders .
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
We do not include or offer third party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
We have implemented the following:
Remarketing with Google AdSense
Demographics and Interests Reporting
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA we agree to the following: Users can visit our site anonymously Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.
Users will be notified of any privacy policy changes:
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking? It’s also important to note that we do not allow third party behavioral tracking.
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 16.
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via email Within 1 business day We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
The Intercom Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
To be in accordance with Intercom we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.
stenfermusic services are electronic non-tangible irrevocable goods.
Unfortunately, we do not issue refunds once you placed an order, receive your first mix and revised mix(es) at stenfermusic.com. BUT:
PLEASE NOTE: We provide a money-back guarantee for the above reasons is applicable to first-time users ONLY or according to the decision of the Chief Engineer. If you’re a returning customer, you will have experience working with us and will know the quality of our services, so there is no need for a money-back guarantee.
We are certain our mixing and mastering engineers are world-class. That is why we guarantee that the quality of sound will always be up to the industry quality sound according to the recording quality of the files, were provided. If the sound quality of our mix/master does not match the standards (loudness, dynamic range, frequency response and etc) in some parts we will fix all the troublesome parts free-of-charge until performance is up to the industry-accepted performance quality standards.
PLEASE NOTE: all values may vary by up to 10%.
PLEASE NOTE: There is a 40$ processing fee that may be applied by the payment processor in case we issued a refund for the order.
Feedback on order has to be received from the client within 14 days. If feedback is not received from the client within 14 days, stenfermusic will consider preview(s) as approved.
Turnaround time for our Services is 1-4 business days per song.
1 Day Turnaround time for a Rush Order
2-3 Business Days for Mastering, Complete and Upgrade Mixing and Mastering
Sometimes we need 1 extra day for orders with the Manual Vocal Editing option included.
Below are the details of what IS and IS NOT included in your allowed revisions:
In this option, we include the replacement of stems for the song that we have already mixed/mastered, without changing its tempo, arrangement, or form.
We can provide instructions and requirements for exporting files for our services. Please contact us via Live Chat or via email: info@stenfermusic.com to get the instructions and requirements.
The client is responsible for these points Before uploading any material:
If the files were not sent correctly, our manager will contact you for clarification and give all instructions and recommendations on exporting files from your DAW.
We need your demo in order to see the structure of the song, the effects were used. The demo mix CANNOT BE USED as a reference for mixing and mastering.
We accept as references, songs that are relevant to the current industry and have been released on streaming platforms.
We provide files storage within 1 month of the order day. Therefore, we recommend requesting all the necessary materials (multitrack session, instrumentals and etc.) in advance.
After finishing work on the mix, we provide all renders free of charge. All subsequent times are paid separately.
All prices for services are indicated for a song with a limit of 5 minutes. If the song is longer than 5 minutes, our manager will contact you to clarify the information and will issue an invoice for additional payment in the amount of 50% of the total order amount (depending on the length of the song).
Client is responsible for reading and understanding the entire terms and conditions and refund policies. Client is also responsible for overviewing the Terms of Use page and making sure all questions and concerns are answered before making an order at www.stenfermusic.com
By making payment at www.stenfermusic.com, the client states they have read and agreed to our Terms & Conditions and Refund Policy.
If there are any questions regarding this privacy policy you may contact us using the information below. www.stenfermusic.com – info@stenfermusic.com–