Refund Policy

Refund Policy

Stenfer Music services are electronic non-tangible irrevocable goods. Unfortunately, we do not issue refunds once you placed an order, receive your first mix and revised mix(es) BUT:

• A Money-back guarantee is applicable to the orders, that were placed no more than 24 hours ago, or if the engineer hasn’t accepted them for work yet.
• If we delivered a file later than the specified Delivery Date then the client is welcomed to 30% reimbursement.
• If the mix has huge sound issues (loudness, dynamic range, frequency response and etc)

PLEASE NOTE: We provide a money-back guarantee for the above reasons is applicable to first-time users ONLY or according to the decision of the Chief Engineer. If you’re a returning customer, you will have experience working with us and will know the quality of our services, so there is no need for a money-back guarantee.

We are certain our mixing and mastering engineers are world-class. That is why we guarantee that the quality of sound will always be up to the industry quality sound according to the recording quality of the files, were provided. If the sound quality of our mix/master does not match the standards (loudness, dynamic range, frequency response and etc) in some parts we will fix all the troublesome parts free-of-charge until performance is up to the industry-accepted performance quality standards.