Terms & Policies

Customer Responsibility:

Client is responsible for reading and understanding the entire terms and conditions and refund policies. Client is also responsible for overviewing the Terms of Use page and making sure all questions and concerns are answered before making an order at Stenfermusic.com By making payment at, the client states they have read and agreed to our Terms & Conditions and Refund Policy.

Delivery

• Turnaround time for our Services is 4-7 business days per song.
• Estimated delivery time will be provided.
• 2 Days Turnaround time for a Rush Order
• 2-3 Business Days for Mastering, Complete and Upgrade Mixing and Mastering
• Sometimes we need 1 or 2 extra days for orders with the Manual Vocal Editing option included.

Refund Policy:

Stenfer Music services are electronic non-tangible irrevocable goods. Unfortunately, we do not issue refunds once you placed an order, receive your first mix and revised mix(es) BUT:

• A Money-back guarantee is applicable to the orders, that were placed no more than 24 hours ago, or if the engineer hasn’t accepted them for work yet.
• If we delivered a file later than the specified Delivery Date then the client is welcomed to 30% reimbursement.
• If the mix has huge sound issues (loudness, dynamic range, frequency response and etc)

PLEASE NOTE: We provide a money-back guarantee for the above reasons is applicable to first-time users ONLY or according to the decision of the Chief Engineer. If you’re a returning customer, you will have experience working with us and will know the quality of our services, so there is no need for a money-back guarantee.

We are certain our mixing and mastering engineers are world-class. That is why we guarantee that the quality of sound will always be up to the industry quality sound according to the recording quality of the files, were provided. If the sound quality of our mix/master does not match the standards (loudness, dynamic range, frequency response and etc) in some parts we will fix all the troublesome parts free-of-charge until performance is up to the industry-accepted performance quality standards.

Pricing:

All prices for services are indicated for a song with a limit of 5 minutes. If the song is longer than 5 minutes, our manager will contact you to clarify the information and will issue an invoice for additional payment in the amount of 50% of the total order amount (depending on the length of the song).

Revisions

Each mixing and mastering package includes a certain amount of revisions.

• The revisions phase is designed for minor adjustments to what was mentioned in the original mixing form.
• Turnaround for revisions is 1 business day.

Below are the details of what IS and IS NOT included in your allowed revisions:

What is covered:

• Adjustments to instructions mentioned on the mixing form, that perhaps aren’t exactly how you envisioned them
• You’d like the volume of an instrument and/or vocal adjusted.
• You’d like effects adjusted (i.e. more reverb, less delay)

What is NOT covered:

• Does not include adding any new instruction that was not mentioned in the original Mixing Form (new references, changing of the tempo and etc)
• New file submissions are not included (Vocal files or instrument files)

What we need from you?

The client is responsible for these points Before uploading any material:

• The quality of the recorded material.
• Arrangement and layout of vocals and instruments (if an additional option for time alignment WASN’T purchased)
• Ensuring all audio files needed for the service are included.
• Ensuring the material has been prepared and sent correctly.
• Ensuring all notes, requests and references are provided in the Notes section, Live Chat, or via Email.
• Ensuring contact information is provided correctly.

If the files were not sent correctly, our manager will contact you for clarification and give all instructions and recommendations on exporting files from your DAW.

We can provide instructions and requirements for exporting files for our services. Please contact us via Live Chat or via email: info@Stenfermusic.com to get the instructions and requirements.